Education
University of Karachi | Pakistan

MBA - Marketing

2001 - 2003

Florida Green University | Pakistan

Bachelor of Computer Science

1996 - 1998

I got my degrees in marketing and computer science from Karachi, Pakistan. Late 90’s was the era of Y2K fear and technology was rapidly evolving everyday and i managed to learn lot of technologies i.e. Oracle database, Software Development & HTML techniques by attending courses and technology become my motivation for the career path.

Employment
The D Factor | Saudi Arabia

Chief Technology Officer - CTO

05.2020 - present

A brand new Startup to offer businesses right digital transformation with “Technology for Less” approach

Luxury Carts | Saudi Arabia

General Manager

Oct-2018 - Apr-2020

This was an exciting experience for me as a General Manager, and I appreciate the knowledge that I have received at this company for full cycle business management of electric powered utility vehicles & golf carts.

Responsibilities includes to optimize company’s cost of doing business by using technology at first strategy and system driven approach and to boost revenue through innovative management techniques while opening new doors to expend business operations footprints for rental operations  and direct sales and after sales.

Managed all digital assets and platforms while controlling and analyzing budgets by using real time business intelligence base dashboards over cloud. Implemented mission critical POS apps for Makkah project 24×7 operations and several ad-hoc sites across KSA to monitor business performance via cloud-based applications and increased efficiencies whilst building and optimizing the cost.

Ensured consistent, high quality delivery of all business engagements for Golf Carts Sales, Rental Operations and after-sale. 

Achievements:

  • Conceptualized and implemented the digital marketing, go-to market strategy for B2B business model and drove phenomenal business growth while acquiring new customer base and increased profitability
  • Cultivated leads management, web traffic & social media engagements

  • Built a consolidated data bank of customers and prospects by applying data quality assurance processes
  • Personally secured multi-million dollars direct sales deals

  • Lowered the logistics cost and enhanced the transit time by negotiating and well planned shipments
  • Lowered the cost of goods by souring from multiple channels/suppliers
  • Vendor portals automation with conglomerates i.e. Aramco, KAUST, Sadara, Petro Rabigh and several others
  • SASO/Saber process automation with all authorized certification bodies globally
Balubaid Group | Saudi Arabia

Digital Marketing & CRM Manager

Nov-2013 - Nov-2018

Responsibilities includes Managing an in-house agency/team to execute all Digital Marketing & CRM initiatives i.e. campaign planning, integration and execution across all digital channels to deliver a right customer experience and to make great brand impression which resulted quality in-bound leads from all customer touch points.

Achievements:

  • Established full scope in-house agency/team to execute all CX & Digital Marketing initiatives which includes enterprise system integration with web, call center, SMS gateways and social media channels management and online campaigns execution
  • Implemented VIOP based call center infrastructure
  • Sourced and implemented cutting edge thermal based people counting system across 9 different cities at Automotive showrooms
  • Lowered website development and maintenance expenses by 70%
  • Established and implemented processes for customer touch points to capture data for remarketing
    Developed mobile based customer data capture system
  • Captured 6 Million+ prospects database for targeted campaigns
  • Effective utilization of online remarketing campaigns
  • Increased footfall and sales across retails business i.e. Automotive, FnB & Malls by executing highly targeting campaigns
Balubaid Group | Saudi Arabia

SME & Project Lead for Oracle ERP

Nov-2007 - Dec-2012

Responsibilities includes for overall Oracle Applications implementation and post implementation scenarios fulfillment of Automotive After Sales Solutions while providing direct technical and functional support to the business functions. Supported various projects for ad-hoc and Business Intelligence Reporting by using Oracle and open-source technologies.

Achievements:

  • Played a leading role in the highly successful Oracle Apps implementation in Balubaid Group of Companies at enterprise level. While implementation I was aligned with the Oracle Apps implementation partner (Oracle Consulting) and all stakeholders to ensure the solution design and process mapping according to the business scope.
  • Optimized the system performance post go-live
    Data migration and integration with legacy application
  • Managed the highly structured Project documentation by using Oracle AIMS methodology while updating and reviewing the project plan to timely achieve the milestones.
  • Developed various custom interfaces with Oracle Apps to 3rd party
  • Developed seamless integration with General Motors warranty data processing.
  • KPI’s : Service to Delivery, Parts Order to Delivery, Warranty Claims Processing, Workshop Load Management, Live Financial Performance, Service Reminders to Conversion, Appointment to Conversion

    Supported various projects for ad-hoc reporting and Business Intelligence Reporting by using Oracle and other technologies. Oversaw the actions UAT, stress testing and real time go-live support across BGC network.
Certifications
Google Ads Certified

Search | Display | Mobile | Video

Educational Learnings
Marketing & Research
Business Management
Software Development
Relational Databases
Business Analysis
Subtitle
Professional Skills

Some description text for this item

Business Transformation
100%
Digital Transformation
100%
Digital Marketing
100%
Web & Mobile Apps
95%
SEO - Search Engine Optimization
95%
Big Data Analytics
90%
Designer Skills
Adobe Illustrator20
Adobe Indesign30
Corel Draw35
3D Max70
Adobe Photoshop80
Language Skills
English
Arabic
Urdu