Shahid Shah
Digital Transformation & Technology Enthusiast
Profile
Shahid Shah
Digital Transformation & Technology Enthusiast
Result driven, Digital Transformation, Digital Marketing, Technology & Customer Experience professional with over 20 years of innovative and diversified experience for Golf Carts, eMobility, Automotive, Manufacturing, Retail, Hospitality, Financial Markets and Consulting businesses. Rewarded for building and implementing right business solutions with “Technology for Less” strategy while achieving desired levels of business growth.
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Digital Transformation
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Digital Marketing
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Business Transformation
Resume
Resume
Education
University of Karachi | Pakistan
MBA - Marketing
2001 - 2003
Florida Green University | Pakistan
Bachelor of Computer Science
1996 - 1998
I got my degrees in marketing and computer science from Karachi, Pakistan. Late 90’s was the era of Y2K fear and technology was rapidly evolving everyday and i managed to learn lot of technologies i.e. Oracle database, Software Development & HTML techniques by attending courses and technology become my motivation for the career path.
Educational Learnings
Marketing & Research
Business Management
Software Development
Relational Databases
Business Analysis
Approach
Digital transformation with “Technology for Less” approach is to offer businesses to evolve with right technology in order to address changing consumer habits and expectations.
Digital transformation is an opportunity to move away from manual work processes, and re-align businesses with evolving expectations. It is an opportunity not just to take onboard the latest technology, methods and talent, but to provide the customer experience that people now expect.
As retail consumers across the globe increasingly rely on digital tools, companies in the region are turning to technology with more urgency to carry out their business. Supply-chain operations are becoming more data-driven, consumers are growing more sophisticated in their online and in-store shopping, and expectations for faster and better transactions are reaching new heights.
Professional Skills
Leadership & Management
98%
Marketing
95%
Sales & Business Development
95%
Systems & Techonology
95%
Communication
95%
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Employment
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Balubaid Group | Saudi Arabia
Digital Marketing & CRM Manager
Jan-2013 - Present
Responsibilities includes Managing an in-house agency/team to execute all Digital Marketing & CRM initiatives i.e. campaign planning, integration and execution across all digital channels to deliver a right customer experience and to make great brand impression which resulted quality in-bound leads from all customer touch points.
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Values Offered
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Digital Marketing
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CRM
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Analytics
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Call Center
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Tele-Sales
Achievements:
- Established full scope in-house agency/team to execute all CX & Digital Marketing initiatives which includes enterprise system integration with web, call center, SMS gateways and social media channels management and online campaigns execution
- Implemented VOIP based call center infrastructure
- Sourced and implemented cutting edge thermal based people counting system across 9 different cities at Automotive showrooms
- Lowered website development and maintenance expenses by 70%
- Established and implemented processes for customer touch points to capture data for re-marketing
Developed mobile based customer data capture system - Captured 6 Million+ prospects database for targeted campaigns
- Effective utilization of online re-marketing campaigns
- Increased footfall and sales across retails business i.e. Automotive, FnB & Malls by executing highly targeting campaigns
Balubaid Group | Saudi Arabia
SME & Project Lead for Oracle ERP
Nov-2007 - Dec-2012
Responsibilities includes for overall Oracle Applications implementation and post implementation scenarios fulfillment of Automotive After Sales Solutions while providing direct technical and functional support to the business functions. Supported various projects for ad-hoc and Business Intelligence Reporting by using Oracle and open-source technologies.
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Values Offered
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Project Management
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Oracle Applications
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Application Integrations
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Business Intelligence
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Data Quality Assurance
Achievements:
- Played a leading role in the highly successful Oracle Apps implementation in Balubaid Group of Companies at enterprise level. While implementation I was aligned with the Oracle Apps implementation partner (Oracle Consulting) and all stakeholders to ensure the solution design and process mapping according to the business scope.
- Optimized the system performance post go-live
Data migration and integration with legacy application - Managed the highly structured Project documentation by using Oracle AIMS methodology while updating and reviewing the project plan to timely achieve the milestones.
- Developed various custom interfaces with Oracle Apps to 3rd party
- Developed seamless integration with General Motors warranty data processing.
- KPI’s : Service to Delivery, Parts Order to Delivery, Warranty Claims Processing, Workshop Load Management, Live Financial Performance, Service Reminders to Conversion, Appointment to Conversion
Supported various projects for ad-hoc reporting and Business Intelligence Reporting by using Oracle and other technologies. Oversaw the actions UAT, stress testing and real time go-live support across BGC network.
Maple Leaf Cement Limited | Pakistan
Manager Information Technology
Jan-2007 - Oct-2007
Was responsible for overall IT management including implementation of Oracle Applications (SCM, OPM, eAM, Financials & HRMS). Oversaw the 8 dedicated IT/Project resources consisting of a functional system analyst, technical developer, an operations analyst, technical support staff and a network administrator to manage the enterprise IT support model for 1500 plus employees across 4 locations.
Managed the legacy data migration in custom schema with web based custom solution development. Performed the infrastructure development, business process improvement and electronic communication (wired & wireless) to support the corporate connections between headquarter and remote locations.
Played a key role in IT culture development and change management by using common workshops method and training to develop the technology usage knowledge across the organization.
Dow AgroSciences | Pakistan
Manager Information Systems
Aug-2004 - Dec-2006
Responsibilities includes analyzing and implementing the best information technology practices to automate the business processes for customized CRM & ERP based development for all business factors, including company vision, long-range planning and customize development processes. Instrumental in all departmental operations especially in Finance, Sales Accounting & Payroll: Providing functional support for all business areas. Minimized automated business process up to 70% by directing new procedures in the new system.
Designed improved CRM & ERP based systems using Oracle Technologies & implemented nationwide in 11 cities and trained and educate end-users to improve functionality of sales accounting, customer centric services & support. Plus design and execute sales analysis and financial data presentations to senior management.
Pioneer Cement Limited | Pakistan
Assistant Manager Information Technology
Oct-1999 - Jul-2004
Was instrumental in IT and Finance by streamlining business processes and implementing information technology resources by using Oracle Database 8/8i & Oracle Development tools (Forms 6i, Reports 6i) to provide all aspects of systems development and network & web administration and system support.
Oversaw the day-to-day system operations and evaluate software and hardware to provide leading edge computing. Managed the full cycle implementation of Oracle based customized solution, Coded numerous projects, including analyzing needs for data structures and processing routines, developing prototype and production code, and supervising testing. Guided Intranet development and deployment from initial phase through company-wide roll-out. Placed technical support manuals on-line to allow easy access by all users.
Certifications
Google Ads Certified
Search | Display | Mobile | Video
Certified Digital Marketeer
Campaigns | Performance Marketing | SEO | Web | Mobile Apps
Certifications
Oracle Database | Oracle Development Tools | Project Management | Digital Sales
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Languages
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English
Arabic
Urdu
Contact
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